Tractor Supply Co.

Danielle Paulsen 6 months ago

I had phenomenal customer service at this location! From the front end person Alicia, to GM Mike, assistant manager Tim, and mechanic Kurt, the interactions were top notch. We had terrible luck getting our newly purchased mower delivered, (which I don't have a glowing review to write about in that regards, but that is a company issue, not a store issue). Despite being told by Mike what ball size we needed to borrow one of their trailers, we showed up with the wrong size (as we were borrowing a capable vehicle from a friend and unfortunately didn't check things out ourselves before traveling to the store), and even with that being our fault and not the store's, they helped us figure out a solution. Tim especially went above and beyond, and I can't thank him enough! Alicia was extremely knowledgeable and gave great advice, and was very personable to work with as I had to go back to the store many times. Mike helped facilitate the solutions when I felt like I was facing a dead end, and Kurt graciously gave me a good chunk of his time helping me troubleshoot some issues and ensuring our battery was in great condition. Tim provided a very personable experience and I am very grateful for

Kevin Willis 6 months ago

Always have what we need or get it next day. Staff is helpful and friendly

Justin Banks 9 months ago

App shows items in stock, show up at the store and they don't have them. Waste time and gas to drive xxx distance with no actual help from the store. Definitely not a place I will be back too.

Jermaine Ramsey a year ago

When picking up orders from this location in Iowa City it seems as if no one knows what's going on. I picked up an item yesterday for a customer that when the employee Tim got the item it was in disarray and in several pieces even though the package clearly should have been all wrapped up he handed me the item and then assorted pieces that went along with the item that should have been in the package already. I arrived at my customers location and there was an error in the app so I was forced to call back to the Iowa City location for assistance. And when calling back to this location for manager assistance they tell you they don't have time for you. I waited at the customer's house for over 20 minutes while trying to resolve the issue that was happening and it was necessary to speak to a manager at the store to resolve the issue. I then was forced to create a return ticket for the item and when I returned it to the store in the same condition it was given to me by the store, in disarray and many pieces. Tim, the manager who gave me the item at the store had the audacity to call me rude after playing the rigmarole game in trying to get a resolution for not only the customer but for

Montserrat Marks a year ago

Went in the other day to get wood pellet kitty litter. I first checked the cat section, but I only found the clay kind. I felt defeated since this was the 3rd store I have been and only found clay litter. I was about to buy the clay litter (eventhough my cat hates it) because some litter is better than no litter. Then the guy at the register, I believe his name was Travis, asked me if I found everything alright. I informed him about the cat litter and he informed me that it is in the horse aisle since it is also used for horse bedding. I then signed up for membership and he let me know they send promotions for not only my birthday but my pets birthday too.